1. Process for shoppers:

• Customers need to use the travel service just visit the website http://huetouristvietnam.com and search by demand. 
• Customers learn products, prices, information on the website.
• Customers booking tour or mail
• Customers and sellers exchange information, payment.
• The customers agrees and deposits the services before departure
• Carry out complaint procedures (if any).

2. Process for sellers/ posters:

     Administrators post service information on the website in accordance with Vietnamese law.

3. Transaction process:

     When booking tours and services on the website huetouristvietnam handle the tours booking, hotels booking, travel services of customers, and transfer the processed booking to the sales department with details related to the customer service booked included in customer purchase orders through daily reports.

     The tour sales department sends programs, contracts to customers, advising clients and helps customers with reservation procedures.

4. Cancellation process:

     Please send the booking confirmation staff with the customer to cancel.

Based on customer needs when booking tours, payments can be made by PayPal on the website and accepts cards:

5. Payment process:

As soon as the customer book tours on the website, all information such as email, phone number will be transmitted to the server. The above information is also transmitted to the owner's email so the customer service staff will contact the tour confirmation customer and provide instructions on how to pay. Booking process and payment process is designed in a closed process so customer information will be safe.

When trading successfully, members should exit the login mode to ensure safety. Members should not disclose details of payment to anyone by email or by any other means. Huetouristvietnam.com isn't responsible for the losses, members may incur in the exchange of member information by internet or e – mail.

Huetouristvietnam is responsible for the confidentiality of transaction information and is only provided when required by law.

For transfer information there are a discrepancy, Huetouristvietnam.com recommends that customers contact the bank again to make a complaint or to review their payments.

Visa

Matercard

Collection and use of personal information is only possible with the consent and in the proper scope, needed for proper commercial purposes. Huetouristvietnam.com will maintain measures to ensure safety, the integrity, accuracy and confidentiality of the information provided by the member..

6. Proctet your personal information:

     The user’s personal information is collected, stored and kept strictly confidential, accurate and secure.

     Do not transfer, provide or disclose any user’s personal information to any third party without your consent, unless required by the competent state authority.

     To ensure the safety of personal information, members strictly follow the instructions. If you find any abnormalities, please contact the management of huetouristvietnam.com to check and handle in time, avoid stealing private information.

Offcial website address: www.huetouristvietnam.com

·        Company/ Organization: Hue Tourism Training and Tourism Joint Stock Company

·        Address: 11 Nguyen Cong Tru street, Phu Hoi ward, Thua Thien Hue province

·        Tel: 0234 . 381 . 6263  

Email: info@huetouristvietnam.com / info@huetourist.vn